Frequently Asked Questions
THE PIECES
Are all Sapfo pieces handmade?
Yes. Every Sapfo piece is individually handmade in Greece, from cutting and preparing the leather to assembling and finishing the final piece.
Most of our bags are currently stitched entirely by hand, using thread and two needles and the traditional saddle-stitching technique, without the use of sewing machines.
What kind of leather do you use?
We work with carefully selected, high-quality cowhide leather sourced from European suppliers, chosen according to the character and construction of each design.
Leather is a natural material, so variations in grain, texture, colour and natural markings are to be expected. These little differences make every piece unique and are part of what we love about working with leather.
Are Sapfo bags lined?
Most Sapfo bags are intentionally unlined, allowing the natural reverse side of the leather to remain visible and keeping the construction simple and lightweight.
If a particular design is lined or has a different interior construction, this will be mentioned on its product page.
How should I care for my leather piece?
Leather naturally changes with time and use, developing its own character and patina.
Keep your piece away from prolonged exposure to water, excessive heat and direct sunlight, and store it in its dust bag when it is not being used.
For more detailed information, please visit our Leather Care page.
ORDERS
What is the difference between Ready to Ship and Crafted to Order?
Ready to Ship pieces have already been made and are usually dispatched within 1–3 business days after your order is confirmed.
Crafted to Order pieces are handmade after you place your order. Please allow approximately 2–4 weeks for your piece to be completed before dispatch.
The availability of each piece is clearly indicated on its product page.
Why does a Crafted-to-Order piece take 2–4 weeks?
Because it doesn't exist yet!
Your piece is individually crafted after you order it, and handmade production takes time. The estimated timeframe allows us to give each piece the attention it needs rather than rushing the process.
Can I change my order after placing it?
Please get in touch through our Contact form as soon as possible and we will do our best to help.
Changes may be possible before preparation or production has begun, depending on material availability and any difference in price.
For Crafted-to-Order and custom pieces, changes may no longer be possible once production has started.
Do you accept custom orders?
Occasionally! We consider custom projects on an individual basis, depending on the idea, materials, time frame and whether the project is a good fit for Sapfo.
If you have something in mind, you can get in touch through our Contact form and tell us a little about your idea. If we are able to take on the project, specifications, pricing and an estimated completion time will be agreed individually before the order is confirmed.
Please note that different cancellation and return conditions may apply to pieces created specifically to your individual specifications or clearly personalised.
SHIPPING
Can I track my order?
Yes. Once your order has been dispatched, you will receive shipping confirmation and a tracking number.
Can I pick up my order in person?
Local pickup is not currently available.
We hope to offer this option in the future.
PACKAGING & GIFTS
How will my Sapfo piece be packaged?
Every Sapfo bag or accessory comes with its own dedicated dust bag and gift packaging.
Can I send an order directly as a gift?
Absolutely. Our pieces already come in gift packaging, so you can have an order delivered directly to the recipient.
Please make sure you enter the recipient's correct delivery information at checkout.
STILL HAVE A QUESTION?
We would love to hear from you.
For anything we haven't answered here, please get in touch through our Contact form.